Transit Policies & Procedures Templates

The Alabama Department of Transportation’s Transit Section offers these templates as guides to assist subrecipient Agencies in preparing their individual policy and procedure manuals. These Transit Policies and Procedures are not meant to replace or overwrite any current policies and procedures that Agencies have already adopted. Instead, the policies and procedures included on this website are templates for Agencies to use when developing or revising their own policies and procedures. Agencies will need to customize each template to reflect their individual practices. It is understood that not every policy or procedure will apply to every Agency. 
These policies and procedures are considered living documents and will be updated as needed. For questions regarding any of these templates or to request templates for new policies, please contact:

Sundae Ragland
Transportation Manager
Local Transportation Bureau
Alabama Department of Transportation
1409 Coliseum Blvd
Montgomery, AL 36110
(334) 242-6764
Raglands@dot.state.al.us

Agency Information Policies & Procedures

Document Name DOC PDF
A-01 Agency Mission Statement doc pdf
A-02 Goals, Objectives, & Performance Measures doc pdf
A-03 Transportation Steering Committee doc pdf
A-04 Access to Information doc pdf
A-05 Service Area doc pdf
A-06 Service Hours doc pdf
A-07 Americans with Disabilities Act Policy doc pdf
A-08 Title VI Program doc pdf
A-09 Disadvantaged Business Enterprise Policy Statement doc pdf
A-10 Equal Employment Opportunity Program doc pdf
A-11 Emergency Preparedness Plan doc pdf
A-12 Communication of Changes doc pdf

Customer Service Policies & Procedures

Document Name DOC PDF
C-01 Scheduling doc pdf
C-02 Trip Cancellation doc pdf
C-03 Pick Up Window – Wait Time Policy doc pdf
C-04 No-Show Policy doc pdf
C-05 Trip Denials doc pdf
C-06 Flag Stop Policy doc pdf
C-07 Standing Orders – Subscription Trips doc pdf
C-08 Suspension of Service Appeals doc pdf
C-09 Prohibited Activites for Passengers doc pdf
C-10 Restricted Items on Vehicles doc pdf
C-11 Parcels on Vehicles doc pdf
C-12 Transporting Children doc pdf
C-13 Child Safety Seats doc pdf
C-14 Service Animals doc pdf
C-15 Transporting Pets doc pdf
C-16 Passenger Assistance doc pdf
C-17 Personal Care Attendants doc pdf
C-18 Lift Procedures doc pdf
C-19 Passenger Complaints-Comments doc pdf
C-20 Rider’s Guide – Passenger Handbook doc pdf

Dispatch-Radio Policies & Procedures

Document Name DOC PDF
D-1 Scheduling-Dispatching Goals & Objectives doc pdf
D-2 Dispatch Procedures doc pdf
D-3 Radio Communications doc pdf
D-4 Vehicle AM-FM Radio doc pdf

Financial Policies & Procedures

Document Name DOC PDF
F-01 Fare Structure for General Public doc pdf
F-02 Discount Fares for Elderly & Disabled Passengers doc pdf
F-03 Tickets doc pdf
F-04 Farebox & Fare Collection doc pdf
F-05 Fare Reconciliation doc pdf
F-06 Tips-Gifts from Passengers doc pdf
F-07 Contract Service doc pdf
F-08 Petty Cash doc pdf
F-09 Procurement doc pdf
F-10 Procurement Protest Policy doc pdf
F-11 Conflicts of Interest doc pdf
F-12 Capital Replacement doc pdf

Maintenance Policies & Procedures

Document Name DOC PDF
M-1 Maintenance Goals & Objectives doc pdf
M-2 Daily Pre-Trip Inspections doc pdf
M-3 Preventive Maintenance doc pdf
M-4 Corrective Maintenance-Repairs doc pdf
M-5 Road Calls-Vehicle Breakdowns doc pdf
M-6 Lift Maintenance doc pdf
M-7 Onboard Security System Maintenance doc pdf
M-8 Fueling doc pdf
M-9 Vehicle Cleaning doc pdf

Outreach Policies & Procedures

Document Name DOC PDF
O-1 Public Participation Process doc pdf
O-2 Participation in Community Events doc pdf
O-3 Transportation Coordination doc pdf
O-4 Written In-Kind Plans doc pdf
O-5 Brochures doc pdf
O-6 Passenger Surveys doc pdf
O-7 Non-Rider Surveys doc pdf

Personnel Policies & Procedures

Document Name DOC PDF
P-01 Job Descriptions doc pdf
P-02 Standardized Questionnaire for Applicants doc pdf
P-03 Code of Ethics doc pdf
P-04 Confidentiality doc pdf
P-05 Licenses & Certifications doc pdf
P-06 Agency Identification Badges doc pdf
P-07 Employee Dress Code & Appearance doc pdf
P-08 Driver Record Checks doc pdf
P-09 Criminal Background Checks doc pdf
P-10 Employee Conduct on Vehicles doc pdf
P-11 Vehicle Out of Service doc pdf
P-12 Driver’s Log-Manifest doc pdf
P-13 Personal Use of Agency Vehicles doc pdf
P-14 Internet, Electronic Mail, & Online Services Usage doc pdf
P-15 Cellular Phone Usage doc pdf
P-16 Leave, Absenteeism, & Tardiness doc pdf
P-17 Worker’s Compensation, Benefits, & Overtime doc pdf
P-18 Drug & Alcohol Policy doc pdf
P-19 Sexual Harassment Policy doc pdf
P-20 Performance Reviews doc pdf
P-21 Disciplinary-Grievance Procedures doc pdf
P-22 Complaint-Dispute Procedures doc pdf
P-23 Employee Suggestions, Comments, or Concerns doc pdf
P-24 Employee Recognition & Awards doc pdf
P-25 Employee Incentive Pay doc pdf

Recordkeeping Policies & Procedures

Document Name DOC PDF
R-1 Data Definitions & Acronyms doc pdf
R-2 Inventory doc pdf
R-3 Disposition doc pdf
R-4 Statistics, Reporting, & Tracking Historical Trends doc pdf
R-5 Personnel Files doc pdf
R-6 Drug & Alcohol Records doc pdf
R-7 Computer Backup doc pdf

Safety Policies & Procedures

Document Name DOC PDF
S-01 Safety Plan doc pdf
S-02 Accident-Incident Policy doc pdf
S-03 Safety Officer & Committee for Accident Review doc pdf
S-04 Seatbelt Policy doc pdf
S-05 Wheelchair & Mobility Device Securement doc pdf
S-06 Passengers with Portable Oxygen Breathing Aids doc pdf
S-07 Vehicle Evacuation doc pdf
S-08 Safety Reflectors doc pdf
S-09 Fire Extinguishers doc pdf
S-10 Disruptive – Abusive Passengers doc pdf
S-11 Injury on the Job doc pdf
S-12 Bloodborne Pathogens Protection doc pdf
S-13 First Aid Kits – Hazardous Materials Kits doc pdf
S-14 Inclement Weather Conditions doc pdf
S-15 Camera Policy doc pdf

Training Policies & Procedures

Document Name DOC PDF
T-1 Employee Training Requirements doc pdf
T-2 Driver’s Manual doc pdf