Transit Policies & Procedures Templates
The Alabama Department of Transportation’s Transit Section offers these templates as guides to assist subrecipient Agencies in preparing their individual policy and procedure manuals. These Transit Policies and Procedures are not meant to replace or overwrite any current policies and procedures that Agencies have already adopted. Instead, the policies and procedures included on this website are templates for Agencies to use when developing or revising their own policies and procedures. Agencies will need to customize each template to reflect their individual practices. It is understood that not every policy or procedure will apply to every Agency.
These policies and procedures are considered living documents and will be updated as needed. For questions regarding any of these templates or to request templates for new policies, please contact:
Wiley Brooks
Transportation Planner Sr.
Alabama Department of Transportation
1409 Coliseum Blvd.
Montgomery, AL 36110
(334) 242-6767
Agency Information Policies & Procedures |
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| A-01 Agency Mission Statement | doc | |
| A-02 Goals, Objectives, & Performance Measures | doc | |
| A-03 Transportation Steering Committee | doc | |
| A-04 Access to Information | doc | |
| A-05 Service Area | doc | |
| A-06 Service Hours | doc | |
| A-07 Americans with Disabilities Act Policy | doc | |
| A-08 Title VI Program | doc | |
| A-09 Disadvantaged Business Enterprise Policy Statement | doc | |
| A-10 Equal Employment Opportunity Program | doc | |
| A-11 Emergency Preparedness Plan | doc | |
| A-12 Communication of Changes | doc | |
Customer Service Policies & Procedures |
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| C-01 Scheduling | doc | |
| C-02 Trip Cancellation | doc | |
| C-03 Pick Up Window – Wait Time Policy | doc | |
| C-04 No-Show Policy | doc | |
| C-05 Trip Denials | doc | |
| C-06 Flag Stop Policy | doc | |
| C-07 Standing Orders – Subscription Trips | doc | |
| C-08 Suspension of Service Appeals | doc | |
| C-09 Prohibited Activites for Passengers | doc | |
| C-10 Restricted Items on Vehicles | doc | |
| C-11 Parcels on Vehicles | doc | |
| C-12 Transporting Children | doc | |
| C-13 Child Safety Seats | doc | |
| C-14 Service Animals | doc | |
| C-15 Transporting Pets | doc | |
| C-16 Passenger Assistance | doc | |
| C-17 Personal Care Attendants | doc | |
| C-18 Lift Procedures | doc | |
| C-19 Passenger Complaints-Comments | doc | |
| C-20 Rider’s Guide – Passenger Handbook | doc | |
Dispatch-Radio Policies & Procedures |
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| D-1 Scheduling-Dispatching Goals & Objectives | doc | |
| D-2 Dispatch Procedures | doc | |
| D-3 Radio Communications | doc | |
| D-4 Vehicle AM-FM Radio | doc | |
Financial Policies & Procedures |
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| F-01 Fare Structure for General Public | doc | |
| F-02 Discount Fares for Elderly & Disabled Passengers | doc | |
| F-03 Tickets | doc | |
| F-04 Farebox & Fare Collection | doc | |
| F-05 Fare Reconciliation | doc | |
| F-06 Tips-Gifts from Passengers | doc | |
| F-07 Contract Service | doc | |
| F-08 Petty Cash | doc | |
| F-09 Procurement | doc | |
| F-10 Procurement Protest Policy | doc | |
| F-11 Conflicts of Interest | doc | |
| F-12 Capital Replacement | doc | |
Maintenance Policies & Procedures |
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| M-1 Maintenance Goals & Objectives | doc | |
| M-2 Daily Pre-Trip Inspections | doc | |
| M-3 Preventive Maintenance | doc | |
| M-4 Corrective Maintenance-Repairs | doc | |
| M-5 Road Calls-Vehicle Breakdowns | doc | |
| M-6 Lift Maintenance | doc | |
| M-7 Onboard Security System Maintenance | doc | |
| M-8 Fueling | doc | |
| M-9 Vehicle Cleaning | doc | |
Outreach Policies & Procedures |
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| O-1 Public Participation Process | doc | |
| O-2 Participation in Community Events | doc | |
| O-3 Transportation Coordination | doc | |
| O-4 Written In-Kind Plans | doc | |
| O-5 Brochures | doc | |
| O-6 Passenger Surveys | doc | |
| O-7 Non-Rider Surveys | doc | |
Personnel Policies & Procedures |
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| P-01 Job Descriptions | doc | |
| P-02 Standardized Questionnaire for Applicants | doc | |
| P-03 Code of Ethics | doc | |
| P-04 Confidentiality | doc | |
| P-05 Licenses & Certifications | doc | |
| P-06 Agency Identification Badges | doc | |
| P-07 Employee Dress Code & Appearance | doc | |
| P-08 Driver Record Checks | doc | |
| P-09 Criminal Background Checks | doc | |
| P-10 Employee Conduct on Vehicles | doc | |
| P-11 Vehicle Out of Service | doc | |
| P-12 Driver’s Log-Manifest | doc | |
| P-13 Personal Use of Agency Vehicles | doc | |
| P-14 Internet, Electronic Mail, & Online Services Usage | doc | |
| P-15 Cellular Phone Usage | doc | |
| P-16 Leave, Absenteeism, & Tardiness | doc | |
| P-17 Worker’s Compensation, Benefits, & Overtime | doc | |
| P-18 Drug & Alcohol Policy | doc | |
| P-19 Sexual Harassment Policy | doc | |
| P-20 Performance Reviews | doc | |
| P-21 Disciplinary-Grievance Procedures | doc | |
| P-22 Complaint-Dispute Procedures | doc | |
| P-23 Employee Suggestions, Comments, or Concerns | doc | |
| P-24 Employee Recognition & Awards | doc | |
| P-25 Employee Incentive Pay | doc | |
Recordkeeping Policies & Procedures |
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| R-1 Data Definitions & Acronyms | doc | |
| R-2 Inventory | doc | |
| R-3 Disposition | doc | |
| R-4 Statistics, Reporting, & Tracking Historical Trends | doc | |
| R-5 Personnel Files | doc | |
| R-6 Drug & Alcohol Records | doc | |
| R-7 Computer Backup | doc | |
Safety Policies & Procedures |
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| S-01 Safety Plan | doc | |
| S-02 Accident-Incident Policy | doc | |
| S-03 Safety Officer & Committee for Accident Review | doc | |
| S-04 Seatbelt Policy | doc | |
| S-05 Wheelchair & Mobility Device Securement | doc | |
| S-06 Passengers with Portable Oxygen Breathing Aids | doc | |
| S-07 Vehicle Evacuation | doc | |
| S-08 Safety Reflectors | doc | |
| S-09 Fire Extinguishers | doc | |
| S-10 Disruptive – Abusive Passengers | doc | |
| S-11 Injury on the Job | doc | |
| S-12 Bloodborne Pathogens Protection | doc | |
| S-13 First Aid Kits – Hazardous Materials Kits | doc | |
| S-14 Inclement Weather Conditions | doc | |
| S-15 Camera Policy | doc | |
Training Policies & Procedures |
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| T-1 Employee Training Requirements | doc | |
| T-2 Driver’s Manual | doc |